Privacy Policy

Data Controller

EU Casino UK is the data controller responsible for the collection and processing of your personal information. This Privacy Policy applies to all personal data collected through our website and services.

If you have any questions about our data practices, please refer to the contact information at the end of this policy.

What Personal Data We Collect

We collect personal information in several ways:

Information You Provide:

  • Name, email address, and contact details when you fill out forms or contact us
  • Messages and feedback you submit through our contact form or support channels
  • Any other information you voluntarily provide

Automatically Collected Information:

  • IP address, browser type, and operating system
  • Pages you visit and the time spent on each page
  • Referrer information (where you came from)
  • Device identifiers and hardware model
  • Approximate location based on IP address

Cookies and Tracking Technologies:

  • Session and persistent cookies to remember your preferences
  • Web beacons and similar tracking pixels
  • Local storage and similar technologies

Legal Basis for Processing

We process your personal data based on the following legal grounds:

Consent: Where you have explicitly consented to processing (e.g., subscribing to our newsletter).

Contract Performance: To fulfil services you have requested, such as responding to your enquiries.

Legal Obligation: Where required by law or regulation (e.g., fraud prevention, compliance with gambling regulations).

Legitimate Interests: To improve our site, prevent fraud, and enhance user experience, provided such interests are not overridden by your rights.

How We Use Your Data

We use your personal information for the following purposes:

Service Delivery:

  • Responding to your enquiries and providing support
  • Sending you requested information or updates
  • Processing feedback and complaints

Site Improvement:

  • Analysing how users interact with our site
  • Identifying technical issues and bugs
  • Enhancing user experience and functionality

Marketing and Communications:

  • Sending newsletters or promotional content (only with your consent)
  • Conducting surveys and gathering feedback

Security and Compliance:

  • Detecting and preventing fraud or misuse
  • Protecting against unauthorised access
  • Complying with legal obligations

Analytics:

  • Understanding traffic patterns and user behaviour
  • Measuring the effectiveness of our content

Third Parties

We may share your personal data with:

Service Providers: Cloud hosting providers, email services, and analytics platforms that process data on our behalf under strict confidentiality agreements.

Legal Requirements: Government agencies or law enforcement when required by law or to protect our legal rights.

Business Partners: With your consent, we may share information with partners relevant to your interests.

We do not sell your personal data to third parties for marketing purposes.

Cookies and Tracking

Our site uses cookies to:

  • Remember your preferences and login information
  • Measure site usage and effectiveness
  • Personalise your experience
  • Deliver targeted content

Types of Cookies:

  • Essential Cookies: Required for site functionality
  • Performance Cookies: Analyse how the site is used
  • Functional Cookies: Remember your preferences
  • Marketing Cookies: Track your behaviour for advertising purposes

You can control cookies through your browser settings. Note that disabling cookies may affect site functionality.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, unless a longer retention period is required by law.

General retention periods:

  • Contact Form Enquiries: 12 months after the enquiry is resolved
  • Cookies: Session cookies are deleted when you close your browser; persistent cookies remain for up to 2 years
  • Analytics Data: Typically retained for 26 months
  • Legal and Compliance Records: As required by applicable law

When data is no longer needed, we securely delete it or anonymise it.

International Data Transfers

Some service providers may be located outside the UK and European Economic Area (EEA). Where transfers occur, we ensure appropriate safeguards are in place, such as:

  • Standard Contractual Clauses approved by relevant authorities
  • Adequacy decisions by the UK Information Commissioner's Office
  • Your explicit consent

Your Rights

Under UK data protection law, you have the following rights:

Right of Access: You can request a copy of the personal data we hold about you.

Right to Rectification: You can request that we correct inaccurate or incomplete data.

Right to Erasure: In certain circumstances, you can request deletion of your data ("right to be forgotten").

Right to Restrict Processing: You can request that we limit how we use your data.

Right to Data Portability: You can request your data in a machine-readable format to transfer to another service.

Right to Object: You can object to processing for marketing or profiling purposes.

Rights Related to Automated Decision-Making: You have rights regarding automated decisions that affect you.

To exercise any of these rights, contact us using the information provided below.

Policy Changes

We may update this Privacy Policy to reflect changes in our practices, technology, or legal requirements. Changes will be effective immediately upon posting. We recommend reviewing this policy periodically.

Significant changes will be notified via email or a prominent notice on our site.

Contact Us

For questions about this Privacy Policy or to exercise your data rights, please contact us using the channels provided on our Contact page.

You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) if you believe we have mishandled your personal data.